Help

Why isn't this showing up?

Something you configured isn't appearing on your booking page. Work down the list for whatever you're missing — the causes are ordered by how often they're the answer.

A gear tier isn't offered#

  1. Is it Active? Check the "Active" toggle on the tier. Inactive tiers don't appear.
  2. Is it tagged to the right activity? A tier belongs to exactly one activity and only appears in that activity's flow. This is the most common cause by a distance — a field turns on airsoft and every tier is still tagged paintball.
  3. Is it sold out for that slot? If enough players are already booked into overlapping sessions, the tier disappears for that time. Try a quieter day to confirm.
  4. Is it allocated away? If you've set gear allocations, walk-ons only see the general pool — total inventory minus everything assigned to areas.
  5. Is the party package restricting it? A package's "Allowed Gear Tiers" hides everything not ticked. Leave it empty to allow all active tiers.

An add-on isn't offered#

  1. Has it got gear tiers linked? "If none are selected, it never appears in the booking funnel." The Extras list shows an amber "Hidden — no gear tiers linked" pill on these. This is the answer roughly every time.
  2. Did the customer pick a linked tier? Add-ons only appear alongside the tiers they're linked to.
  3. Is it Active?
  4. Is it tagged to the right activity?
  5. Rental out of stock? Rentals stop being offered when the units are committed elsewhere.

A party package isn't offered#

  1. Is it Active?
  2. Is it tagged to the right activity?
  3. Allowed days. "Allowed Days of Week" limits the package. Leave all unselected to allow any day you're open.
  4. Booking window. "Minimum advance booking (days)" hides the package for dates too soon, and the maximum hides it for dates too far out.
  5. Are you open that day? Packages can't be booked on days with no operating hours.
  6. Any allowed play area free? If the package restricts areas and they're all booked, it can't be offered.

A walk-on option isn't offered#

  1. Walk-On Availability. Settings → "Walk-On Availability". Unchecking every day switches walk-ons off for that activity — it does not mean "any day". This is the second most common cause on this page.
  2. Activity Availability. Settings → "Activity Availability" may exclude that weekday.
  3. Is the activity enabled? Settings → "Booking Options" for laser tag and airsoft; the "Active" toggle on a custom activity.
  4. Any gear? A walk-on with no active gear tier for that activity has nothing to sell.
  5. Are you open? Check Operating hours.
  6. Special hours or an event? A closure override or a published event can take out the slot.

A whole activity is missing#

  1. Enabled? Laser tag and airsoft are toggled in Settings → "Booking Options". A custom activity has its own "Active" toggle.
  2. Any active gear tier tagged to it?
  3. Activity Availability may exclude today's weekday.
  4. Walk-On Availability — if walk-ons are off and you have no party packages for it, there's nothing to book.

A play area isn't offered#

  1. Is it Active?
  2. Does the activity match? An area is set to one activity, or "Any". If a laser tag area is tagged laser tag, it won't show for a paintball party.
  3. Package restrictions. "Allowed Play Areas" on the package.
  4. Already booked, including your buffer minutes.
  5. Group cap reached. "Max Concurrent Parties" on the group.
  6. Field-wide cap reached. "Maximum Simultaneous Private Parties" in Operations.
  7. Reserved by a published event.
  8. Closed by special hours.

No times are available on a day#

  1. Are you open that day? Blank hours means closed.
  2. Activity or walk-on days may exclude it.
  3. Fully booked, once buffer minutes are counted.
  4. A published event may have taken every area.
  5. Special hours may have closed things.
  6. Session length vs. hours. A 3-hour package can't fit into a 2-hour window.

An event isn't visible#

  1. Is it published? Drafts are invisible and reserve nothing. Look under the "Drafts" tab.
  2. Did publishing fail? If a conflict was found, PBHQ saves it as a draft and tells you which bookings or events overlap.
  3. Sold out?
  4. Already started? Registration closes at the event start time.

A discount code is rejected#

  1. Active?
  2. Expired?
  3. Right booking type? Check "Applies To".
  4. Gear tier or package restrictions may exclude this booking.
  5. Typo — codes are auto-uppercased, but the letters still have to match.

Still stuck?#

Click "New booking" in the sidebar and walk the funnel yourself. Seeing exactly where the thing disappears usually names the cause immediately.

The pattern behind most of this: "leave it blank to allow everything" is the rule almost everywhere in PBHQ — with one exception, "Walk-On Availability", where blank means off. And add-ons are the mirror image: they need something ticked before they'll ever appear.