Who can see it: everyone on your team. Where: Sidebar → Operations → Bookings
The heading reads "All Bookings" — "Browse and manage reservations."
Read this first#
Search#
The box is placeholder "Search by customer, party, player, or team name…" and matches four things:
- The customer name on the booking
- The party name
- Any individual player's name on the roster
- An event team name
When the match came from a player rather than the booking itself, the row shows a second line: "Match: {player name}". That's how you find the booking of somebody whose parent made the reservation.
The search box in the top bar ("Search bookings, players…") drops you straight here.
Filters#
All of them combine, and all update the table instantly.
| Filter | What it does |
|---|---|
| Date range | From and to. Defaults to today. |
| "All Statuses" | Pending, Confirmed, Checked In, Completed, Cancelled, No Show. |
| "Any Payment" | "Awaiting Payment" — bookings where checkout never completed. |
| "All Types" | Walk-On, Party, Event — Big Game, Event — Tournament. |
| "All Activities" | Only shown if you offer more than one activity. |
| "All Play Areas" | Includes "Walk-On (no area)", grouped by play area group. Hidden if you have no areas. |
| "All Gear Tiers" | Hidden if you have none. |
"Awaiting Payment" is not "Pending"#
They look similar and they aren't the same.
- Status: Pending includes pay-on-site bookings, which are Pending on purpose and owe you nothing until the customer arrives.
- Payment: Awaiting Payment means the customer went to checkout, never finished, and nobody has recorded a payment. These are the ones to chase.
Use "Awaiting Payment". See Taking payment.
The table#
Columns: Date, Time, Type, Party, Gear, Extras, Players, Status.
An amber "Custom" pill in the Type column marks a custom reservation, with a tooltip naming who booked it.
50 bookings per page, with "Showing X–Y of N bookings" and "← Prev" / "Next →".
What you can do from a row#
| Control | What it does |
|---|---|
| Click the row | Opens the booking for editing. |
| Chevron button ("Check in players") | Expands the roster in place, for check-in and waiver actions. |
| Pencil ("Edit booking") | Same as clicking the row. |
| Trash ("Delete booking") | Owners and Managers only. Opens a confirmation: "Are you sure you want to delete the booking for {name} on {date}? This cannot be undone." |
When you open a booking from a filtered list and save it, PBHQ returns you to the same filtered view.
Finding things quickly#
| You want | Do this |
|---|---|
| A customer booked sometime in the future | Search their name, then click "Show all dates" |
| Everyone owing money | "Any Payment" → "Awaiting Payment", and clear the date filter |
| Tomorrow's prep list | Set both date boxes to tomorrow |
| This weekend's parties | Set the date range, then "All Types" → Party |
| Whether someone has ever played here | Use the Players directory instead — it searches all dates by default |
| Everyone on one field | "All Play Areas" → pick the area |
| No-shows last month | Set the range, then "All Statuses" → No Show |