Who can see this: Owners only. Where: Sidebar → Business → Reports
Choosing a period#
A dropdown at the top: "This Month" (the default), "Last Month", "Last 3 Months", "Last 12 Months", and "Custom…", which reveals two date boxes.
The page refreshes itself about once a minute, so you can leave it open on a busy day.
The "Revenue" tab#
Tiles
| Tile | What it means |
|---|---|
| "Total Revenue" | Net of discounts, with "{N} confirmed bookings" underneath. |
| "Total Players" | Everyone across those bookings. |
| "Avg / Player" | Revenue divided by players — your real per-head number. |
"Weekly Revenue Trend" / "Monthly Revenue Trend" — a line chart. Short ranges are shown weekly, longer ranges monthly.
"By Booking Type" — Bookings, Players, and Revenue for Walk-On, Party, Event — Big Game, and Event — Tournament. This is the table that tells you what your business actually is: most fields discover parties are a much bigger share of revenue than of bookings.
"By Gear Tier" — the same columns per tier. Party revenue is split across tiers by player share. Use it to spot a tier nobody buys, or one that's carrying the whole operation.
The "Bookings" tab#
Tiles: "Total Bookings", "Cancellation Rate", "No-Show Rate".
"Weekly Volume" / "Monthly Volume" — a bar chart of booking counts.
"Bookings by Status" — Count and % of Total per status.
A high no-show rate is an argument for collecting more up front. A high cancellation rate points at your cancellation policy or a booking window that's too far out.
The "Customers" tab#
"Total Participants" with "{N} unique players" underneath — the gap between the two is your repeat business.
"Waiver Compliance" — a percentage, a bar, and "{N} signed · {N} unsigned". Check this a few days before a busy weekend, not on the morning.
"Discount Code Usage" — your top 10 codes by uses. Hidden if nobody has used one. Pair it with unique codes per channel and it becomes a marketing attribution report.
"Export CSV"#
Click "Export CSV" to download the current period as a spreadsheet. The file is named
pbhq-report-{start}-to-{end}.csv.
Columns: Date, Type, Status, Players, Total Price, Discount, Play Area, Gear Tier, Party Type.
Only bookings in earning statuses are included — Confirmed, Checked In, No Show, and Completed.
Use it for your accountant, for pivot tables PBHQ doesn't build, or to keep an off-platform record of your season.
Questions this page answers#
| Question | Where to look |
|---|---|
| What did we make last month? | Revenue tab, "Last Month" |
| Are parties worth more than walk-ons? | Revenue tab → "By Booking Type" |
| Which gear tier earns most? | Revenue tab → "By Gear Tier" |
| Is business up year on year? | "Last 12 Months", then compare |
| Did that Facebook promo work? | Customers tab → "Discount Code Usage" |
| Are people coming back? | Customers tab — total participants vs. unique players |
| How bad is our no-show problem? | Bookings tab → "No-Show Rate" |
| Are waivers getting signed in advance? | Customers tab → "Waiver Compliance" |