1. Find your welcome email#
When PBHQ creates your account you'll get an email with the subject "Welcome to PBHQ — Let's Get Your Field Set Up!". It contains a link to set your password and confirms the email address your login is tied to.
2. Set your password#
- Click the "Set your password" link in the welcome email.
- Enter a password twice and submit.
Didn't get the email, or the link expired? Go to /accounts/password_reset/ on your PBHQ site,
enter your email address, and you'll get a fresh link.
3. Sign in#
Go to your PBHQ URL and sign in with your email address and the password you just set. You'll land on the dashboard.
4. Turn on two-factor authentication (recommended)#
Your PBHQ account holds customer names, emails, phone numbers, and signed waivers. Protect it.
- In the sidebar footer — bottom-left, under your name — click "Security".
- Follow the prompts to add a second factor.
Once two-factor is on, you'll be asked for a code each time you sign in.
5. Log out#
The "Log out" link sits in the same sidebar footer, next to "Security".
Changing your password later#
Who can do this: Owners, from Sidebar → Business → Settings → "Change Password".
- Expand the "Change Password" card at the bottom of Settings.
- Enter "New Password" and "Confirm New Password".
- Click "Update Password". You'll see "Password updated successfully."
Managers and Staff don't have access to Settings — they change their password through the
password reset link at /accounts/password_reset/.
What's next#
- Dashboard tour — get your bearings.
- Launch checklist — the ordered list of everything to set up before you go live.
Related#
- Your team — invite your managers and front-desk staff once you're set up.
- Roles and permissions